Verizon Connect Review - GPS Tracking and ELD Solutions

Verizon Connect Fleet Management Review

Verizon Connect Fleet Tracking

Verizon Connect GPS Tracking Solution

Verizon Connect came into existence through the 2018 merger of Verizon telematics, Fleetmatics, and Telogis. This merger brought together expertise in all aspects of fleet tracking and electronic logging device (ELD) monitoring. These solutions are suited for both small business fleets of a dozen or fewer vehicles to large enterprise mega fleets that monitor thousands.

The following illustrates the pros and cons of Verizon Connect’s GPS tracking and ELD solutions with a final review of both products.

The Top 5 Features of Verizon Connect

  1. Routing capabilities that include estimated time of arrivals.
  2. Driver scorecards and leaderboards.
  3. Video integration capability.
  4. Field service software for mobile worker management.
  5. ELD solution has app-based connectivity.

As the veritable 800-pound gorilla in the telematics market, Verizon Connect offers a solution that benefits companies of all sizes and industries.

The Pros of Verizon Connect

  • Monitors vehicle health and driver behavior both in and out of the vehicle.
  • Open application program interface (API) allows for third-party software integrations.
  • Partnerships with major automotive and truck OEMs, including FCA, Ford, GM, Lexus, Lincoln, Mercedes-Benz, Ram, Toyota, Volkswagen, Nissan, Volvo, Fuso, Hino, Mack, and John Deere for simplified installation.
  • Drivers can access the REVEAL ELD logbook app on their smart devices and easily pairs with ELD hardware.

The Cons of Verizon Connect

  • Customer service and support are cited as a significant pain point for customers.
  • Contract lengths can be as long as 36 months.
  • ELD app is not a standalone solution; it requires a Verizon Connect REVEAL tracking system.

The major drawback appears to be their customer service and support experience.

The Final Verdict

As the veritable 800-pound gorilla in the telematics market, Verizon Connect offers a solution that benefits companies of all sizes and industries.

The scalability of the Verizon Connect platform is its greatest asset. Also, you’re not stuck with a set menu of solutions you may not need. Instead, you can get what fits your operation – no worrying about if you are paying for things you don’t use while having the capacity to expand as your business grows and priorities change.

Another significant benefit is the partnerships Verizon Connect has with the major automakers listed above for those who want the convenience of purchasing vehicles with GPS tracking devices already installed.

For regulated trucking operations, installation and cost are attractive features of Verizon Connect’s ELD solution.

The major drawback appears to be their customer service and support experience. If customer service is a make-or-break requirement, it’s worth taking this into account, and should be a focus of a potential pilot period.

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